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What actually is due diligence? How does it work and how should you if you find yourselves approaching one best prepare for it? Barr Blanton CEO of Crosslake Technologies, whose strapline is “private equity and management teams trusted advisor for technology”, and half of whose business is doing due dil joins us to outline what due diligence is and how to handle it best for both buyer and seller (or in the case of VC raises when raising). Crosslake advise 500 Private Equity firms worldwide and have done an amazing 3,500 due dils in recent years so who better to ask?

Due diligence is a topic that few of you may have come across but it’s an absolutely vital one to know about – not least of which as the most common case is that VCs/PEs funding offers are always dependent on due diligence – rather like your offer to buy a house is conditional on a survey first.

There is a parallel here with another funding phase change stage that of IPOing. As we have heard in prior LFPs on How To IPO unsurprisingly the companies who get themselves in shape well ahead of deciding to IPO fare best. The same applies to due diligence yet the realpolitik is that plenty leave the shall we say “internal tidying up off the office” to roughly the day before the inspector comes round leading to a non-ideal experience.

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All sane Fintechs will have a security system to try and keep out as many attacks and fraudulent would be clients. However the nature of the attacks and frauds is getting ever-more hardcore. As Martin says in the show back in the day to rob a bank you would have to take significant personal risk when getting into and out of a bank with your shotgun and a high risk of capture by the authorities. These days the risk:return is way lower (and one reason for much higher levels of fraud) as one can sit in a warm office on the other side of the world, far from the local police force and in no physical danger). What is to be done about this massive change of dynamic?

Resistant.AI specialise in adding an additional layer(s) of protection(s) to existing systems and with an approach analogous to antivirus software – namely using AI to detect the latest patterns of attacks and updating their software hourly to keep pace.

As Martin explains there is no such thing as perfect security – however as with most of evolution perfection is not required – merely being one step ahead of the competition. If you make yourself a harder target to defraud than your competitors the fraudsters will got for them not you.

How is this done? What are the challenges? Topics discussed include:

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Swiss Kickstart Innovation are highly active in enabling deals between Fintechs and incumbent FS – when we recorded the podcast for example they had facilitated an extraordinary 300 negotiations in the prior 10 days. As we haven’t dived for many years into the whole challenge of young Fintechs managing to close deals with incumbents whose heartbeat, whose pace of change is radically different from the newcomers, it is rather overdue a visit? What has empirical evidence found in the meantime? After all you can probably meet someone new and get married in less time than it takes to seal a deal with some of FS’s slower-moving incumbents. 

Katka herself has a varied background – from Czechland through US government to Kickstart in Switzerland – all of which enables her to take a 30,000 feet view of the challenges and opportunities. The Art of Diplomacy is invaluable in marriage-making on the corporate front.

;So what are Kickstart’s experiences? What how they found works well and what not so well? What should all Fintechs that need to do deals with MegaFSCos (that’ll be most all) have on their checklists?

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Payments orchestration is all the rage. But what is it, and amidst all the hype is it all it’s cracked up to be? Good questions and who better to ask than serial entrepreneur Kristian who founded Cellpoint Digital back in 2007 to do precisely what became known today as payments orchestration and indeed their website says they are the global leader in it. Thus Cellpoint have the claim to not only be the first to do orchestration but to do it before it existed and to chart the convergence and confluence of multiple factors which have made it the complex beast it is today.

The origins of the whole payments value-adding by third parties came about as having a global business means having to handle global payments. And this involves multiple banks in many countries, many regulatory regimes, many currencies and people travelling around as well as buying online,

Not only this but there is a whole back office set of processes behind all this ensuring that the money that you expect when someone “paid” actually ends up going kerching in your bank account in the right amount at a later date. Not only is there this saving money on managing and processing payments for merchants but what was to become orchestration evolved into more pro-active ways of actually increasing merchants cashflow – we are well beyond the world of the late 90s when smart money realised a red button would get more clicks than a green one. As we hear Big Merchants do payments orchestration as they can get an over 10% increase in $$$ inflowing. Wow… :-O

Kristian leads us through these thickets in the clear and methodical way that you might expect form someone who has spent 14 years watching this scene slowly develop.

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Africa in general narratives is all too often treated – like many matters – as a super-low-res jpeg, more as if it were a place, one which is complex and widely misunderstood, or not even understood. Africa is, of course, in reality it is a vast continent of a billion people, over 50 countries and countless different languages and peoples. Africa has fractal complexity. Zoom in  at any level and you find even more complexity – whether geography, peoples, languages, history, governance, development (from hunter-gatherers to Chinese railways faster than any in the UK) or, as we shall see Fintech where with M-Pesa formed in 2007 Africa has been one of the global leaders in Fintech per se. In LFP210 we discussed the fact that its largest country, Nigeria, has not just three main tribes but another 180 peoples and languages. In terms of physical size it takes less time to fly from London to Cairo than it does from Lagos to Cape Town.

This makes covering Africa from an investment perspective extremely challenging in all aspects. In this excellent tour d’horizon long established techster Gbenga, born in Nigeria and now working for Global VCs QED investors as their African head of Fintech investment  joins us to literally lay out the landscape and explain to us how one even approaches such a vast and varied territory in terms of finding key focal markets – five in QED’s case – to firstly invest in and secondly act as hubs for spokes to other local markets.

Finally away from all simplistic narratives it should be noted that QED has a global fund – the corollary of which is at the highest level – QED are simply trying to find Fintechs that are great per se with no allowance or bias towards or against region, merely trying to find great founders and great businesses.

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Incumbent banks – as Fintech has found in the past decade are rather safer from having huge slices of their business nicked than many Fintechs have imagined. However Allica Bank, established by some pretty experienced individuals have a plan. In this episode we dive into that plan along with quizzing Conrad, who was last on the show as Founder/CEO of Funding Options on what the pros and cons of being a past Founder/CEO are – a little discussed topic.

We also take a look at the SME market and its three main components – micro-businesses which are somewhat private-client like, medium sized businesses and then what are effectively small corporates.

Once again we get a great example that any word, any labeling of a category – whether it be Fintech, Africa (coming soon) or SME is not really a thing but a handle on a series of things – which of course themselves can be further zoomed-into.

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Africa is one of the lynchpins of Fintech’s origins – key origins being Zopa’s invention of P2P borrowing/lending in 2005 and mPesa’s mobile money+ in 2007. In this episode we take a look at more recent innovation in Nigeria, Africa’s largest country with a population of over 200 million. Piggyvest who launched in 2016 and whose only round to date was a $1.8m seed now have an amazing 4 million customers saving and investing via their app. In 2021 alone, the platform paid out over $582 million to its users

In this jolly episode (we could do with an injection of Nigerian positivity and humour in Europe right now) Odun, co-founder and COO,  guides us through an introduction to Nigeria, her entrepreneurial career and the background to Piggyvest, the seminal role of a wooden box (!) as well as the future.

Africa in a world beset by American “wokism” is all too often seen at an insanely low resolution as if it were a place rather than a continent of a billion people and some 50+countries. We will cover Fintech in Africa per se in an upcoming episode but first we start with no generalisations just an great tale of entrepreneurship and a prime example of how the digital revolution in FS is worldwide, needing just the right amount of tinder and entrepreneurial spark to enable better deals for not just  the over-served global zilllionaires but for every smaller sums of money – in Piggyvest’s case one can save and invest from as little as 20 US cents.

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Chargebacks – the ability to retrieve your money from your bank spent when spent via a card in case of dissatisfaction after a purchase and an inability to resolve the situation with the seller – are one of those rare items that affects everyone from consumer through to merchant and including naturally the financial system in between. As we shall here they are super-complicated in reality.

Monica Eaton first came across the challenge of chargebacks way back in 2008 when she had an online retail business but was naive about them and learned the hard way. However she resolved to understand the situation better and conducted extensive research into why she had been suffering from so many chargebacks which led to a website labeling over 100 reasons for them that retailers might be able to avoid, The Force was definitely with her as within a very short space of time major media outlets and retailers wanted to know more and interview/consult with her. Fast forward to today and the company she founded to take this further – Chargebacks911 – now has some 400 staff in four offices around the world and have successfully protected over 10 billion online transactions recovering an astonishing $1bn+ for their clients.

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Many founders establish businesses and only later realise they are hard to fund. Others aim to create “fundable businesses” yet lack the passion for a long journey. Somewhere along the spectrum is a happy medium which must be balanced along the growth curve as phases change and different types of funders come and go. In this episode serial entrepreneur Dileep Thazhmon, fresh from raising a $180m C round navigates us through this territory and describes how the balance is always changing.

Jeeves (tryjeeves.com) help businesses organise all employee expenses under one unified platform which includes flexible funding in multiple currencies. As their slogan says “built by entrepreneurs for entrepreneurs”.

They have over 3,000 clients in over 20 countries which is a phenomenal achievement given that the business only opened to its first customer in 2021 :-!

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The Fintech wave spreads ever wider – and in the case of retail financial markets as Nicky puts it if you can buy a book at midnight why can’t you buy a share? It’s a good example of how the digital paradigm has changed customer expectations and oldskool ideas about limited “market hours” – there of course for the convenience of the suppliers not the customer – carry little weight.

Equally becoming a marketplace is no trivial task, which is why we have seen so few Fintechs attempt it. Spectrum Markets is a wholly owned yet separate subsidiary of the IG Group and so this episode offers us an opportunity to discuss a dual topic – not just retail markets but how incumbents should structure being able to host revolution as well as evolution.

So in this show Nicky guides us through several years of attempting both to revolutionise financial markets whilst attempting to do this with both the strengths and the challenges of a major incumbent.

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