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Metro Bank are well known for being the first new UK high street bank in some time but that fails to uncover how radically different there concept is.

In this episode Chief Commercial Officer Paul Riseborough joins us to describe how different they are and how the integration of physical and digital can lead to a better outcome for customers.

Not only that but their apparently contrarian strategy of opening new branches whilst the main players are in a race to close as many as possible.

Topics discussed on the show include:  Continue reading →